All Systems Operational

About This Site

Welcome to the Tekla Online status page. The availability of Tekla cloud services is visible here.

If you experience an outage when using Tekla products or services, and this status page is not indicating any incidents, please let us know about it.

Trimble Identity service (TID) is the identity service provider for Trimble products, including Tekla products and online services. You can check the availability status of the Trimble Identity service here.

Tekla products integrate with Trimble Connect services. You can check the availability status of the Trimble Connect services here.

Authentication and Online licensing Operational
90 days ago
99.99 % uptime
Today
Tekla Online Profile (ATC) ? Operational
90 days ago
100.0 % uptime
Today
Tekla Online Admin Tool ? Operational
90 days ago
99.99 % uptime
Today
Tekla Account Service (TAS) ? Operational
90 days ago
100.0 % uptime
Today
Tekla Model Sharing services Operational
90 days ago
99.99 % uptime
Today
Tekla Model Sharing - 2019 and newer ? Operational
90 days ago
99.99 % uptime
Today
Tekla Model Sharing - 2018i and older ? Operational
90 days ago
99.99 % uptime
Today
Tekla Model Sharing - Management Console ? Operational
90 days ago
99.99 % uptime
Today
On-premises FlexNet licensing system ? Operational
90 days ago
100.0 % uptime
Today
Tekla Warehouse ? Operational
90 days ago
100.0 % uptime
Today
Tekla Downloads ? Operational
90 days ago
99.99 % uptime
Today
Tekla Developer Center ? Operational
90 days ago
99.99 % uptime
Today
Tekla Discussion Forum ? Operational
90 days ago
99.99 % uptime
Today
Tekla website ? Operational
90 days ago
99.99 % uptime
Today
Tekla Sales & Marketing Toolkit ? Operational
90 days ago
99.99 % uptime
Today
Tekla User Assistance ? Operational
90 days ago
100.0 % uptime
Today
Tekla Structural Designer AirHelp ? Operational
90 days ago
99.99 % uptime
Today
Tekla Support Service ? Operational
90 days ago
99.99 % uptime
Today
Tekla Support Tool ? Operational
90 days ago
99.99 % uptime
Today
Tekla Search service Operational
90 days ago
99.99 % uptime
Today
Tekla Search Service, content indexing ? Operational
90 days ago
100.0 % uptime
Today
Tekla Search Service, content querying ? Operational
90 days ago
99.99 % uptime
Today
Tekla Online side pane Operational
90 days ago
100.0 % uptime
Today
Tekla Online side pane, Tekla Structures ? Operational
90 days ago
100.0 % uptime
Today
Tekla Online side pane, Tekla Structural Designer ? Operational
90 days ago
100.0 % uptime
Today
Tekla Online side pane, Tekla Tedds ? Operational
90 days ago
100.0 % uptime
Today
Trimble Connect related services Operational
90 days ago
100.0 % uptime
Today
Trimble Connect, Category Sharing service ? Operational
90 days ago
100.0 % uptime
Today
Trimble Connect, Status Sharing service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 4, 2023

No incidents reported today.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - Azure status update:

"Mitigation: We identified a recent change to WAN as the underlying cause and have rolled back this change. Networking telemetry shows recovery from 09:00 UTC onwards across all regions and services, with the final networking equipment recovering at 09:35 UTC. Most impacted Microsoft services automatically recovered once network connectivity was restored, and we worked to recover the remaining impacted services."

Jan 25, 13:21 EET
Update - Azure status update telling that for most users this incident should not affect the connectivity anymore:

"We have identified a recent change to WAN as the underlying cause, and have taken steps to roll back this change. Our telemetry shows consistent signs of recovery from 09:45 UTC onwards across multiple regions and services. Most customers should now see full recovery as WAN networking has recovered fully.

We are working to monitor and ensure full recovery for services that were impacted.

The next update will be in 30 minutes or as soon as we have further information.

This message was last updated at 10:28 UTC on 25 January 2023"

Jan 25, 12:50 EET
Update - We are continuing to investigate this issue.
Jan 25, 12:46 EET
Investigating - The cloud service provider has informed the following that may affect Tekla Model Sharing services accessibility:

Starting at 07:05 UTC on 25 January 2023, customers may experience issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in multiple regions, as well as other Microsoft services.

This is actively investigated by the cloud service provider and we will share updates as more is known.

Jan 25, 11:02 EET
Jan 24, 2023
Completed - The scheduled maintenance has been completed.
Jan 24, 17:01 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 09:00 EET
Scheduled - We will have a maintenance break in Tekla Discussion Forum service on Tuesday, January 24th starting at 9AM EET (UTC +02:00). During the maintenance break, we will perform a major system upgrade and we estimate the break to last for at least eight (8) hours. The service will be unavailable during the break. We are sorry for the inconvenience.
Jan 17, 12:55 EET
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.