Performance issues on Tekla Model Sharing

Incident

Status: in progress

Start:

Affected Components:

Tekla Model Sharing Services Tekla Model Sharing - API Service Tekla Model Sharing - Management Console

Update

2026-10-07T05:27:00.0000000Z

We are currently investigating some performance issues on Tekla Model Sharing

Update

2026-10-07T09:23:00.0000000Z

Customers are experiencing connection issues, slow performance, or inability to open/write-out shared models.

Our team is actively resolving the index issue. We will share a timeline for completion as soon as more information becomes available.

Update

2026-10-07T14:03:00.0000000Z

The management console data visibility issue has been resolved, and the console is now re-enabled.

We are still actively working to fix the ongoing slowness with model sharing operations (no ETA at this time).