Tekla Model Sharing Services
What to expect:
Short, occasional service interruptions across both applications.
Action required: Please ensure any critical model sharing operations are completed outside of this maintenance window to avoid unexpected disconnects.
Dear Customer,
Planned Maintenance Affecting Service(s):
Tekla Model Sharing Services
Please be advised that the previously notified maintenance has been completed successfully.
We have now deployed the fix for the Management Console. That fixes the issue where a user can see information of other users/companies.
There is still overall slowness issue which we are currently investigating and trying to resolve.
We are currently investigating some performance issues on Tekla Model Sharing
Customers are experiencing connection issues, slow performance, or inability to open/write-out shared models.
Our team is actively resolving the index issue. We will share a timeline for completion as soon as more information becomes available.
The management console data visibility issue has been resolved, and the console is now re-enabled.
We are still actively working to fix the ongoing slowness with model sharing operations (no ETA at this time).
Our team is continuing to work on resolving the ongoing slowness with model sharing operations. We will provide our next update by 09:00 UTC.
The ongoing slowness with model sharing operations has been fully resolved, and all Tekla Model Sharing services are now operating normally. Thank you for your patience while our team worked to fix this issue.
Update done
Dear Customer,
Planned Maintenance Affecting Service(s):
Tekla Model Sharing Services
Please be advised that the previously notified maintenance has been completed successfully.
Dear Customer,
Our team has investigated and fixed an issue on the following service(s). As a result, part of the network configurations were rolled back that affected the read-in and write-out in some cases.
Tekla Model Sharing Services
We sincerely apologize to those affected by the service interruption.
Dear Customer,
Planned Maintenance Affecting Service(s):
Tekla Model Sharing - API Service, Tekla Model Sharing - Management Console
Please be advised that the previously notified maintenance has been completed successfully.
done
done